Q: I received the wrong product/damaged product.

Claim Conditions In case the issue is caused by the store such as receiving the wrong item or a defective product please send your order number, account name, and email used for purchase to our Instagram: @madememum or Email: madememum@gmail.com Please return the item to: MADEMEMUM 536, 538 Rama 2 Road, Samae Dam, Bang Khun Thian, Bangkok 10150, Thailand Tel. 096-9696-624 Returns must be made within 5 days after the delivery status shows the item has arrived. Once the return is shipped, please send us the return tracking number along with your bank account number, so we can reimburse your return shipping cost. We sincerely appreciate your understanding and apologize for any inconvenience caused.

Question 1

Will out-of-stock items be restocked?

Accepted Answer

Out of stock items will be restocked in 7-14 days.

Question 2

I want to change the color/size.

Accepted Answer

Conditions of Change

If you would like to change the color or size of your item, please send your order number, account name, and email used for purchase to our Instagram : @madememum or Email: madememum@gmail.com

You may request a change within 3 days after receiving the item (based on the delivery status in the system). Returned items must be in their original condition, unused, and unwashed.

Customers are responsible for both the return shipping cost and the new shipping cost.

Please return the item to:

MADEMEMUM
536, 538 Rama 2 Road, Samae Dam, Bang Khun Thian,Bangkok 10150, Thailand
Tel. 096-9696-624

Thank you very much for your kind understanding.

NOTE : Shipping Options - J&T : 40 THB , Thailand Post : 60 THB
International orders : Shipping cost will be charged according to the stores rate.

Question 3

I received the wrong product/damaged product.

Accepted Answer

Claim Conditions

In case the issue is caused by the store such as receiving the wrong item or a defective product please send your order number, account name, and email used for purchase to our Instagram: @madememum or Email: madememum@gmail.com

Please return the item to:

MADEMEMUM
536, 538 Rama 2 Road, Samae Dam, Bang Khun Thian,
Bangkok 10150, Thailand
Tel. 096-9696-624

Returns must be made within 5 days after the delivery status shows the item has arrived. Once the return is shipped, please send us the return tracking number along with your bank account number, so we can reimburse your return shipping cost.

We sincerely appreciate your understanding and apologize for any inconvenience caused.

Question 4

What day will I receive the product?

Accepted Answer

The shop cuts off delivery for all orders every day at 12:00 PM.

Delivery Time

- Bangkok Metropolitan Region : 1-3 days

- Upcountry : 3-5 days

- International : 10-30 days

FAQ